Shipping Policy
Simple, trackable delivery across all seven emirates. Here's everything you need to know about getting your Milano order to your door.
FAST PROCESSING
Orders processed within 1–2 business days.
UAE-WIDE DELIVERY
All 7 emirates in 1–4 business days.
FREE OVER AED 110
AED 15 delivery on smaller orders.
Order Processing Time
All orders placed on shop.milanogrp.com are processed within 1 to 2 business days (excluding UAE public holidays).
You will receive an order confirmation immediately after placing your order, and a shipping confirmation with tracking details once your order is dispatched.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| Below AED 110 | AED 15 |
| AED 110 and above | FREE |
Free delivery is automaticNo code needed. Once your order reaches AED 110, free delivery is applied at checkout.
Cash on DeliveryCash on delivery is available across the UAE with no extra fee. You can also pay by card or Apple Pay at checkout.
Delivery Times Across the UAE
| Location | Delivery Time |
|---|---|
| Dubai & Sharjah | 1–2 business days |
| Abu Dhabi & Ajman | 2–3 business days |
| RAK, Fujairah & UAQ | 3–4 business days |
Delivery times start once your order is dispatched.
Outside the UAE
Our online store currently delivers within the UAE only. For orders to other GCC countries, please message us on WhatsApp and our team will check options and costs for you.
Order Tracking
Once your order has been dispatched, you will receive a confirmation containing your tracking number and a link to track your shipment.
How to Track Your Order
- Check your email inbox (and spam folder) for the shipping confirmation message.
- Click the tracking link to view updates from our courier partner.
- Alternatively, log in to your Milano account and visit the "Orders" section.
If you have not received tracking details within 2 business days of placing your order, please contact our support team.
Delivery Partners
We work with trusted UAE courier partners to make sure your order arrives safely and on time. Our courier may call you before delivery to confirm your location.
Delivery Address & Details
To ensure smooth delivery of your order, please make sure that:
- Your shipping address is complete and accurate, including building name, apartment or villa number, area, and emirate.
- Your contact number is active — our courier may call to confirm location before delivery.
- Someone is available at the address to receive the package during delivery hours.
Address ChangesPlease contact our support team immediately if you need to update your shipping address. Once an order has been dispatched, we are unable to modify the delivery details.
Failed or Delayed Deliveries
In rare cases, deliveries may be delayed due to weather, public holidays, or unforeseen logistical issues. We always work to deliver on time, but Milano Group cannot be held responsible for delays caused by external factors.
If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal of the package, re-delivery charges may apply.
Damaged or Lost Packages
Every Milano order is checked, packed, and dispatched with care. If your order arrives damaged or your package is lost in transit, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged package and product
- A brief description of the issue
Our team will look into it promptly and offer a suitable resolution, such as a replacement, based on the circumstances. For returns and exchanges, see our Return Policy.
Need Help With Your Order?
Our customer care team is here to help. Reach out anytime — we typically respond within 24 hours.