Order Processing Time

All orders placed on milanogroup.com are processed within 1 to 2 business days (Monday to Friday, excluding UAE public holidays).

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation with tracking details once your order is dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

UAE Domestic Shipping

We offer fast and reliable delivery across all seven emirates of the United Arab Emirates.

GCC & International Shipping

We proudly ship to customers across the GCC and to select international destinations.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.

How to Track Your Order

• Check your email inbox (and spam folder) for the shipping confirmation message.
• Click the tracking link to view live updates from our courier partner.
• Alternatively, log in to your Milano account and visit the "My Orders" section.

If you have not received your tracking details within 2 business days of placing your order, please contact our support team.

Shipping Partners

Milano Group works with trusted local and international courier partners to ensure your order arrives safely and on time. Our partners include:

• Aramex — Domestic and GCC deliveries
• DHL Express — International shipping
• Local UAE couriers — Same-day and next-day delivery in select areas

Delivery Address & Details

To ensure smooth delivery of your order, please make sure that:

• Your shipping address is complete and accurate, including building name, apartment or villa number, area, and emirate.
• Your contact number is active — our courier may call to confirm location before delivery.
• Someone is available at the address to receive the package during delivery hours.

Failed or Delayed Deliveries

In rare cases, deliveries may be delayed due to weather conditions, public holidays, customs clearance, or unforeseen logistical issues. While we always work to deliver on time, Milano Group cannot be held responsible for delays caused by external factors.

If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal of the package, additional re-delivery charges may apply.

Damaged or Lost Packages

All Milano orders are carefully inspected, packed, and dispatched. However, if you receive your order in a damaged condition or if your package is lost in transit, please contact our customer support team within 48 hours of delivery with the following:

• Your order number
• Photos of the damaged package and product
• A brief description of the issue

Our team will investigate the matter promptly and provide a suitable resolution — including replacement or refund — based on the circumstances.

Customs, Duties & Taxes

For international orders, the recipient is responsible for any import duties, customs charges, or taxes imposed by the destination country. These charges vary by location and are not included in the product price or shipping fee at checkout.

We recommend checking with your local customs office for accurate information regarding any potential charges before placing an international order.