Our Promise

At Milano Group, we stand behind the quality of every piece we make. If you're not completely satisfied with your purchase, you can return or exchange any eligible item within 14 days of delivery.

All approved refunds are issued as Milano wallet credit, which can be applied instantly toward any future purchase on our store. We've designed our return process to be as simple and transparent as possible, so you can shop with full confidence.

Return Eligibility

To qualify for a return or exchange, items must meet the conditions below:

How to Return an Item

Returning your Milano order is straightforward. Just follow these four simple steps:

Exchanges

Need a different size or color, or not happy with the quality? We offer hassle-free exchanges on all eligible items within 14 days of delivery.

How Exchanges Work

• Contact our support team with your order number and exchange request.
• We'll confirm availability of the requested size or color.
• Ship the original item back to us in its original condition.
• Once received, we'll dispatch your replacement to you.

Exchange fees: Exchanges are free within Sharjah, Dubai & Ajman. For all other emirates, a flat AED 15 fee applies per exchange. Exchanges depend on stock availability — if the requested item is unavailable, we'll credit your Milano wallet with the item's value instead.

Refund Process & Timeline

Once your returned item is received and inspected, we'll notify you via email about the approval or rejection of your refund. All approved refunds are issued as Milano wallet credit, ready to use immediately on your next order.

How to Use Your Wallet Credit

• Log in to your Milano account to view your available balance.
• Add products to your cart as normal.
• At checkout, your wallet credit will be applied automatically to the order total.
• Any remaining balance stays in your wallet for future orders.

Wallet credit never expires and can be combined with promotional codes and applied to any product — including new arrivals and sale items.

Damaged or Defective Items

We carefully inspect every order before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with the following:

• Your order number
• Photos of the item showing the issue
• A brief description of the problem

For verified damaged or defective items, we offer a free replacement or full wallet credit refund, including all shipping costs — anywhere in the UAE. No customer should ever pay for our mistake.

Return & Exchange Shipping Fees

Return and exchange shipping fees are based on your delivery location within the UAE:

Wallet Credit — Common Questions

Does my wallet credit expire?

No. Milano wallet credit never expires and stays in your account until you use it.

Can I transfer my wallet credit to another account?

Wallet credit is non-transferable and can only be used by the account holder for future Milano purchases.

Can I withdraw my wallet credit to cash or a bank account?

Milano wallet credit cannot be withdrawn to bank accounts, cards, or cash. It is a store credit designed to be used on future orders.

Can I combine wallet credit with discount codes?

Yes. Wallet credit can be stacked with active promotional codes and sale prices, giving you maximum value on every order.

What happens if my order total is less than my wallet balance?

The exact order amount will be deducted from your wallet, and the remaining balance stays in your account for future use.

Sale & Discounted Items

Items purchased during sales, promotions, or with discount codes are eligible for return under the standard policy unless specifically marked as "Final Sale" at the time of purchase.

Wallet credit on discounted items will reflect the actual amount paid, not the original retail price.

International Returns

For orders shipped outside the UAE, the same 14-day return policy applies. However, please note:

• Customers are responsible for return shipping costs.
• Original international shipping fees and customs duties are non-refundable.
• Returns must be sent with a trackable courier and clearly marked as "Returned Goods" to avoid customs delays.
• Refunds for international orders are also issued as Milano wallet credit.
• Please contact our team before initiating any international return.