Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the rights you have when shopping with Milano Group.
SECURE BY DESIGN
Your data is protected with industry-standard encryption.
NO DATA SELLING
We never sell your personal information to third parties.
YOUR RIGHTS
You can access, update, or delete your data at any time.
Introduction
Milano Group ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.
By using milanogroup.com, you agree to the practices described in this policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect different types of information depending on how you interact with our website and services.
| Type of Data | Examples |
|---|---|
| Personal Details | Name, email address, phone number, billing and shipping address, date of birth (if provided). |
| Order Information | Products purchased, order history, preferences, gift messages. |
| Payment Data | Payment method type. Full card details are processed securely by our payment provider and never stored on our servers. |
| Account Data | Username, password, account preferences, wishlists, saved addresses. |
| Technical Data | IP address, device type, browser, operating system, language settings. |
| Usage Data | Pages visited, time on site, click patterns, products viewed, referral sources. |
| Marketing Data | Newsletter subscriptions, communication preferences, survey responses. |
2. How We Use Your Information
We use the information we collect for the following legitimate purposes:
- Order fulfillment: Processing your purchases, arranging delivery, and managing returns.
- Customer service: Responding to inquiries, resolving issues, and providing post-purchase support.
- Account management: Creating and maintaining your customer account.
- Marketing communications: Sending newsletters, promotional offers, and product updates — only if you've opted in.
- Website improvement: Analyzing usage patterns to improve site performance and user experience.
- Personalization: Recommending products that may interest you based on your browsing and purchase history.
- Fraud prevention: Protecting our website, customers, and business from fraudulent activity.
- Legal compliance: Meeting our regulatory and legal obligations under UAE law.
3. How We Share Your Data
We do not sell or rent your personal information to third parties. We only share data with trusted partners who help us deliver our services:
- Shipping partners: Aramex, DHL, and other couriers who deliver your orders.
- Payment processors: Secure third-party providers who handle payment transactions.
- Technology providers: Shopify (our e-commerce platform), email service providers, and analytics tools.
- Marketing platforms: Tools we use to send communications and run advertising campaigns.
- Legal authorities: When required by law, court order, or to protect our legal rights.
All third parties are required to handle your information securely and use it only for the specific purposes we authorize.
Our CommitmentWe never sell your personal data to advertisers, data brokers, or any third party for profit.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality such as cart, checkout, and login.
- Performance cookies: Help us analyze how visitors use our site so we can improve it.
- Functional cookies: Remember your preferences such as language and currency.
- Marketing cookies: Allow us to deliver relevant ads and measure campaign effectiveness.
Managing Cookies
You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our website.
5. Data Security
We take the security of your personal information seriously. Our website uses industry-standard SSL encryption to protect data transmitted between your browser and our servers.
Additional security measures include:
- Secure payment processing through PCI-DSS compliant providers.
- Restricted access to personal data within our organization.
- Regular security audits and updates to our systems.
- Secure data storage with trusted cloud infrastructure providers.
While we use commercially reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to keep your account credentials confidential.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
- Order records: Retained for up to 7 years for accounting and tax purposes.
- Account data: Retained while your account is active. You can request deletion at any time.
- Marketing data: Retained until you unsubscribe or request removal.
- Analytics data: Typically retained for up to 26 months.
7. Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Ask us to update or correct any inaccurate information.
Right to Deletion
Request that we delete your personal data, subject to legal obligations.
Right to Object
Object to certain types of data processing, including marketing.
Right to Portability
Receive your data in a portable format to transfer to another service.
Right to Withdraw Consent
Withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us at the details listed at the end of this policy. We will respond to your request within 30 days.
8. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
9. International Data Transfers
Milano Group is based in the United Arab Emirates, and your information is primarily processed within the UAE. However, some of our service providers (such as Shopify, payment processors, and email platforms) may store or process data in other countries.
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date of the most recent update is shown at the bottom of this page.
For significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
- Email: privacy@milanogroup.com
- Phone: +971 XX XXX XXXX
- Address: Milano Group, Sharjah Industrial Area 13, United Arab Emirates
We are committed to addressing your concerns promptly and will respond to all privacy-related inquiries within 30 days.
Have a Privacy Question?
We're here to help. Our team will respond to all privacy-related inquiries within 30 days.
Milano Group Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Milanogroup.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES,
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@milanoadv.ae or by mail using the details provided below:
Location: 17th Street, Warehouse no. 5, Industrial Area 13, Sharjah, UAE, Sharjah, SH, 00000, United Arab Emirates